null

Frequently Asked Questions

PRODUCT INFO - WATERFOWL

CAN YOU SYNC MORE THAN 1 DECOY TO A REMOTE?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

HOW DO YOU SYNC DECOYS TO REMOTES?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Click here for a video on how to sync decoys. If you have issues or questions, please contact our customer service: (715) 338-3183 or customerservice@luckyduck.com.
 
You can also visit our "How-To Videos"
 

WHICH WINGS WILL FIT MY DECOY?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

The Lucky HD series, Waterproof HD, Pair II, Junior II, and Junior all have the same wing joint, so you can purchase the plastic wings with wing print or corrugated wings.
 
The Super Luciy has larger magnetic wing joints and require the larger plastic wings with wing joint.
 

WHERE CAN I PURCHASE PARTS FROM? (INCLUDING 2X4 BLIND)

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Replacement parts can be puchased directly through us (here on luckyduck.com). Under the main categories on the home page, select REPLACEMENT PARTS, and then select the product category: waterfowl, predator, gamebird, etc. You can also use our search function to type in the part you're looking for.
 
If there is a part you cannot find on our website, please contact us: (715) 338-3183
 

WILL THE 2.0 REMOTE AND RECEIVER WORK IN MY SUPER GOOSE FLAPPER HDi AND CANADA GOOSE FLAPPER?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, you will need a Goose Flapper Receiver.

HOW DO I STORE DECOYS IN THE OFF SEASON?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Best practice is to store your motion decoys in a cool dry place, fully charged. Midway through the off season, we also suggest taking them out to give them a recharge.

DO YOU SELL 5-FOOT BLINDS?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, please contact our customer service at customerservice@luckyduck.com or call us at (715) 338-3183.

HOW LONG IS THE SUPER SWIMMER AND LUCKY AGITATOR BATTERY SUPPOSED TO LAST?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

The Lucky Duck Agitator HDi's will run for approximately 6-8 hours depending on which timer mode you are set to. The Super Swimmer will run for 3-5 hours depending on which timer mode you are set to.

WHAT IS THE PURPOSE OF THE DUMMY PLUG?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

The dummy plug is an important part of the decoy, it completes the electrical circuit in the module allowing it to run. Without a dummy pl

I AM MISSING A PIECE TO MY ICE-X (MOTOR WRAP BRACKET) CAN YOU PLEASE SEND ME ONE?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

The Motor Wrap Bracket comes as an unrolled/flat part with two small formed tabs. Grab the two ends and bring them around to the point where they are almost touching.
Note:
- Part should finish in a circular shape
- The two ends will not be touching at this stage

PRODUCT INFO - PREDATOR

IS THERE ANOTHER BATTERY PACK AVAILABLE OTHER THAN THE LITHIUM-ION BATTERY PACK?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes! You can purchase a 10AA battery pack for $9.99 on our website.

CAN YOU REFORMAT THE LUCKY DUCK SD CARD? IF SO, HOW?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, but you will need a different SD card. Simply download all the preloaded sounds onto your desktop/laptop, place the new SD card inside your computer, create new folders and drag each individual sound into the desired folder.
*PLEASE Note: you cannot master copy all the sounds and paste them inside the folder, you have to move them individually.
 

DOES LUCKY DUCK TAKE TRADE IN PRODUCT FOR AN UPGRADE?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

No, Lucky Duck does not take trade in(s), but we do offer a 30 day return windo/policy.
 

DOES THE SUPER REVOLT REMOTE WORK WITH THE REVOLT E-CALLER?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

No, each remote is specific to the caller.
 

HOW LONG IS THE BATTERY LIFE ON THE WHITE DEVIL AND E-CALLERS?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

This varies by the functions and volume being used on the caller. At max volume, the Lithium-ion battery pack will run for 9+ hours. On the 10AA battery pack, you will see approximately 6+ hours of run time at max volume.

CAN I UPLOAD PREDATOR CALL SOUNDS TO MY REBEL E-CALLER?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

No, unfortunately, the Rebel E-caller is the only call that is not compatible with any additional sounds. It comes preloaded with 12 wild animal sounds.

IF I BOUGHT AN AFTERMARKET LITHIUM-ION BATTERY PACK WOULD IT STILL BE COVERED UNDER WARRANTY?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

No, any alterations or modifications will not be covered by Lucky Duck Decoys.

I PURCHASED SOUNDS AND THEY SAY EXPIRED, HOW DO I GET THEM?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Please contact our customer service team at customerservice@luckyduck.com or call us at (715) 338-3183.

DO YOU OFFER SOUNDS THAT ARE NOT IN A SOUND P

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, we do offer select individal sounds. Simply copy and paste the desired sound in our search bar to see if it is available for individual purchase.

HOW DO I ADD MORE SOUNDS TO MY CALLER?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

If you purchase sounds from luckyduck.com, you will receive an email with the files to directly download on your computer.
**If possible, download sounds to a windows computer.
 
Step 1.) Download sound files to your computer
Step 2.) Remove the SD card from your call and insert into computer
Step 3.) Drag sound files to SD card and wait for them to transfer
Step 4.) Put the SD card back into the call and the sounds will automatically load when you turn the system back on.

PRODUCT INFO - DOG

ARE THE KENNELS TESTED FOR HOW MUCH FORCE THEY CAN WITHSTAND?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, all Lucky Premium Kennels have received a 5-Star Crash Test rating from the Center of Pet Safety. Details can be found at: https://www.centerforpetsafety.org/
 
All Lucky Kennels received the 5-Star rating with use of the Lucky Ratchet Strap Kit. No other accessories.

HOW DO YOU CLEAN THE KENNEL PAD/COT?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Kennel Pad
If dry - shake off any excess sand, dirt or grime. If wet - let dry, then shake off any excess sand, dirt or grime. Using a mild soap and a soft brush, manually scrub the gear down and rinse. Repeat if necessary, and then let air dry.
 
Kennel Cot
Avoid using abrasive cleanser that may scratch the material. Use a mild soap and a soft brush. Apply the cleaner to the surface or on a damp sponge and rub gently. Rinse or wipe clean. Then let air dry.

WHERE CAN I GET RUBBER FEET FOR THE KENNEL?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Please contact our customer service team at customerservice@luckyduck.com or (715) 338-3181.
 

CAN YOU USE THE KENNEL FOR AIRLINE TRAVEL?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, our kennels can be used for airline travel, but you will need to purchase our Aluminum Door Assembly per TSA requirements.
 

WILL MY DOG OVERHEAT IF THE KENNEL COVER IS COMPLETELY CLOSED?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

It is possible for your dog to overheat if the kennel cover is completely closed. We do recommend using one of our Lucky Kennel Fans and opening the vented sides to allow for breathability and safety.

DO YOU SELL DRAIN PLUGS?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

No, unfortunately, we do not have any drain plugs at this time.

WHAT WOULD KEEP URINE OR WATER FROM DRAINING INTO MY VEHICLE?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

If you are worried about leakage out of your crate, we recomment putting a towel under it or covering the two drain holes with a piece of tape.

CAN WE PURCHASE REPLACEMENT KENNEL PAD COVERS?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, please contact our customer service team at customerservice@luckyduck.com or call us at (715) 338-3183.

CAN I PURCHASE A REPLACEMENT CHARGER FOR THE FAN?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, you can place an order on our website for the 12V Lithium-Ion Charger. Or contact our customer service at customerservice@luckyduck.com or call us (715) 338-3183.

ARE THE STRAPS NEEDED FOR INSIDE THE CAR OR JUST IF THE KENNEL IS IN THE TRUCK BED?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

We do recommend using the straps both inside and outside of the vehicle. This ensures the 5-Star Crash Test rating.

SHIPPING INFORMATION

HOW DO I CANCEL OR MAKE CHANGES TO MY ORDER?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

If you need to make changes to your order for any reason, please reach out to us as soon as possible: (715) 338-3183.
 

HOW LONG DOES IT TAKE TO SHIP ONCE I PLACE MY ORDER?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Once you place your order, it will take 1-2 business days to process and ship out. Depending on where you are located in the lower 48, shipping can take 3-7 business days.
 
Our warehouse and shipping department is open Monday-Friday from 8am - 4pm CST. Please allow extra shipping time around holidays.

HOW WILL MY ORDER SHIP?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Orders shipping within the lower 48, and that exceed $99, will qualify for free shipping. Your specific package will ship via USPS, UPS or FEDEX depending on the size and weight.
 
During the checkout process you can choose from multiple shipping options depending on what you prefer.

HOW CAN I TRACK MY ORDER?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Once your order is processed and shipped, you will receive an email with tracking information. If there are issues with your tracking information please reach out to our customer service: (715) 338-3183 or customerservice@luckyduck.com

DO YOU SHIP TO CANADA?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, we do ship to Canada. Orders shipping outside the lower 48 will not qualify for free shipping. During the checkout process you can choose the shipping carrier you prefer.
 
For warranties/orders outside of the US, the cost of shipping and customs is not covered by Lucky Duck.

DO YOU SHIP INTERNATIONALLY?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

No, unfortunately we do not ship internationally.

IF I PAY FOR OVERNIGHT SHIPPING ON FRIDAY, WILL I RECEIVE MY PRODUCT BY MONDAY?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

More than likely, no you will not. Most couriers cut off is between 6pm and 7pm. You can use USPS over the weekends, but you will have to pay an additional charge on Sunday deliveries. For both UPS and FedEx, only Saturday pickups and deliveries are available for an addtional charge.

RETURNS & EXCHANGES

HOW DO I REQUEST A RETURN OR EXCHANGE?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

If you need to return your purchase for any reason, please contact us first: (715) 338-3183. We will ensure your product is received to our warehouse and then process refund to your credit card.
 
If you would like to exchange your purchase, please contact our customer service. Once your original item is received at our warehouse, we will ship you new product.
 
Lucky Duck Warehouse:
1950 8th Ave
Baldwin, WI 54002

CAN I EXCHANGE A PRODUCT THAT WAS NOT PURCHASED DIRECTLY FROM LUCKY DUCK?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

If you wish to return or exchange a product that was purchased through a retailer, you need to process that with the specific store. We cannot process refunds or exchanges unless it was purchased from luckyduck.com.
 
If you received a Lucky Duck product as a gift and would like to exchange it for something else, we can assist with that request. An exchange can be made for a product of equal value, or you can pay the difference if the new product is of higher value.

I AM TRYING TO RETURN A PRODUCT, DO YOU OFFER SHIPPING OPTIONS?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

We are happy to assist with shipping options. Please reach out to our customer service: customerservice@luckyduck.com or (715) 338-3183.
 
You can also learn more at our return policy here.

WARRANTIES & REPAIRS

HOW LONG IS MY PRODUCT UNDER WARRANTY?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Lucky Duck™ warrants products against all manufacturing defects for a period of 1 year from date of purchase. Proof of purchase is required. Abuse of the product (submerged in water, dropped, mistreatment, etc.) is not covered. Normal wear and tear is not covered under warranty.
 
We do stand behind our products and are here to help if you have any questions. Please contact our customer service by phone or email: (715) 338-3183 or customerservice@luckyduck.com.

HOW DO I START A WARRANTY OR REPAIR CLAIM?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

If you need to request a warranty part or would like to send your product in for repair, please call or email customer service: (715) 338-3183 or customerservice@luckyduck.com
 
You can choose to send your product to our warehouse for repair (regardless if it is under warranty) and our staff will evaluate the product, fix any issues, and ship back to you. Please email our customer service before shipping your product in for repair. Any product being shipped to our warehouse for repair must be clean/in condition to be worked on.

WHAT DO I NEED TO DO WHEN SENDING A PRODUCT FOR REPAIR?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Once you have contacted our customer service and confirmed the repair request, please clean the product prior to shipping. Any product that shows neglect or abuse could void the warranty.

IF I BOUGHT FROM A RETAILER, DO I STILL QUALIFY FOR THE WARRANTY?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, you do still qualify. We prefer to handle all warranty claims for Lucky Duck™ products because we stock replacement parts.
 
If you need to request a return or exchange, then you need to contact the store from which you purchased.

I HAVE A DECOY THAT IS OUT OF YOUR WARRANTY PERIOD, HOW DO I GET IT FIXED?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

We can still help you repair your decoy. Please reach out to our customer service: customerservice@luckyduck.com or (715) 338-3183.

DO YOU SELL REFURBISHED CALLERS/WATERFOWL DECOYS?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Please reach out to our customer service for more information: customerservice@luckyduck.com or (715) 338-3183.

OTHER

WHAT DO I DO IF I CANNOT LOGIN TO MY ACCOUNT?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

If you are having issues logging into your account, try resetting your password. In the top right corner of luckyduck.com click "SIGN IN" then click "forgot my password?". If issues persist, please reach out to our customer service: (715) 338-3183 or customerservice@luckyduck.com

DO YOU OFFER A MILITARY PROGRAM?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, we do. Please email our customer service for details and how to get setup on the program: customerservice@luckyduck.com

DO YOU OFFER AN OUTFITTER PROGRAM?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, we do offer an outfitter program. Please email proof of your business to our customer service: customerservice@luckyduck.com. We will follow up with you on the steps to be apart of the program.

HOW CAN I APPLY FOR PRO-STAFFING/INDUSTRY DISCOUNTS?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Please contact customer service for more information: customerservice@luckyduck.com or (715) 338-3183.

THE PRODUCT I WANT IS OUT OF STOCK, HOW DO I PLACE MY ORDER?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Please place your email in the notify me box on our website, you will then receive an email once the product is back in stock.

MY CREDIT CARD WAS CHARGED BUT I DID NOT RECEIVE MY ORDER, WHAT DO I DO?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Please contact our customer service: customerservice@luckyduck.com or (715) 338-3183.

DO YOU ALLOW LOCAL PICKUP?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Yes, we allow local pickups by appointment only.

DO YOU DONATE TO NONPROFITS AND FUNDRAISERS?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

Please contact our customer service: customerservice@luckyduck.com or (715) 338-3183.

I HAVE ADDED PRODUCT TO MY CART, BUT I CANNOT CHECKOUT. CAN YOU HELP ME?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

We would be happy to assist! Please contact our customer service: customerservice@luckyduck.com or (715) 338-3183.