Warranty & Repair
Effective Date: July 20, 2026
Limited Warranty
Lucky Duck warrants its products against manufacturing defects in materials and workmanship for the warranty periods listed below. Proof of purchase is required for all warranty claims.
Unless otherwise stated, warranties apply only to the original purchaser and are non-transferable.
Normal wear and tear, accidental damage, misuse, abuse, neglect, unauthorized modifications, and damage resulting from improper use are not covered under warranty.
Warranty Coverage
|
Product |
Warranty Period |
|---|---|
|
Lucky Kennel |
Lifetime |
|
Lucky Ice X |
3 Years |
|
Lucky Ice X Jr. |
2 Years |
|
Lucky Duck 2.0 Electronic Callers (Super Revolt 2.0, Revolt 2.0, Roughneck 2.0, Riot 2.0, Rebel 2.0) |
5 Years |
|
Previous Generation Electronic Callers (Super Revolt, Revolt, Roughneck, Riot) |
1 Year |
|
All other Lucky Duck products |
Against manufacturing defects from the original date of purchase unless otherwise specified. |
What Is Not Covered
Warranty coverage does not include damage resulting from:
-
Abuse, misuse, or neglect
-
Submersion in water (unless specifically designed for such use)
-
Dropping or impact damage
-
Improper storage or maintenance
-
Alterations or unauthorized modifications
-
Use outside the product's intended purpose
-
Acts of nature
-
Normal wear and tear, including fading, discoloration, cosmetic scratches, pet-related chewing or scratching, and minor warping where applicable
Limitation of Liability
To the fullest extent permitted by applicable law, Lucky Duck shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, any Lucky Duck product. This includes, but is not limited to, loss of use, loss of time, loss of profits, loss of property, or any other economic or personal losses, even if Lucky Duck has been advised of the possibility of such damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
How to Submit a Warranty Claim
Before returning any product, please contact Lucky Duck Customer Service.
Phone: (715) 338-3183
Email: customerservice@luckyduck.com
Our team will help troubleshoot the issue and determine whether the product may qualify for warranty service. If a return is needed, we will provide a Return Authorization Number and shipping instructions.
Customers are responsible for shipping products to Lucky Duck for warranty evaluation.
If the claim is approved, Lucky Duck will, at its discretion, repair or replace the defective product or component at no charge and will pay the cost of shipping the repaired or replacement product back to the customer.
Product Registration
Registering your Lucky Duck product helps us better serve you in the event of a warranty claim. While registration is encouraged, proof of purchase is still required to verify warranty eligibility.
Out-of-Warranty Repairs
Lucky Duck offers repair services for many products, even after the warranty period has expired.
Customers are responsible for the cost of replacement parts and applicable repair charges for products that are no longer covered under warranty.
Many replacement parts are available for purchase through the Replacement Parts section of our website.
If you would like to have your product evaluated or repaired, please contact Customer Service before shipping your product.
Phone: (715) 338-3183